Clients
General Inquiries
How to use GoGoX App?
- How do I make a booking on GOGOX?
- I can't find my address in the selection list after I have entered my postal code. What should I do?
- Am I able to book a dedicated driver to support me if I have a regular number of orders on a monthly basis?
- In some instances, why is the actual price paid to the driver different from the price shown on the app or the website?
- Are ERP fees and parking fees included in the price indicated on the app or website?
- How long does it take to be matched to a driver for my booking?
Making a booking
Order related issues
- How long does it take for the driver/rider to arrive at the pick-up location after a booking has been placed?
- My driver was extremely late, or did not show up for my booking, without proper notice. What should I do?
- What should I do if the license plate of the vehicle that arrived, does not match the details given when the driver was matched?
- Other than cash payment, how else can I pay the driver?
- What should I do if I want to make changes after my booking has been confirmed?
- Other than cash payment, how else can I pay the driver?