What should I do if a customer requests to add waypoint(s) during the trip? Driver should call customer service hotline to request for the customer service officer to edit the details of the order. Related articles For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours? What should I do when I am unable to contact the customer, within the first 10 minutes of accepting the order? Where can I get the GoGoX receipt books? What can I do when unforeseen circumstances (such as vehicle breakdown, accident, etc.) happen during the course of the order?