What should I do if a customer requests to add waypoint(s) during the trip? Driver should call customer service hotline to request for the customer service officer to edit the details of the order. Related articles What can I do when unforeseen circumstances (such as vehicle breakdown, accident, etc.) happen during the course of the order? When I arrive at the pick up point, I am unable to find my customers. What should I do? What should I do if a customer requests to add waypoint(s) during the trip? Get in touch with our support team What should I do when I am unable to contact the customer, within the first 10 minutes of accepting the order?