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What should I do if I want to release an order?
After I have clicked on an "ASAP" order, what should I do?
If an order request involves having me to pick up or deliver to a restricted zone, is there anything that I need to take note of?
What should I do if the customer wants to cancel the order only when I arrive at the pick up point?
What should I do if a customer requests to add waypoint(s) during the trip?
For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours?
When I arrive at the pick up point, I am unable to find my customers. What should I do?
What should I do if I want to release an order?
What should I do if a customer calls me to cancel his/her order?
What is the difference between the "release" and the "cancel" of an order?

For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours?

Driver should call customer service hotline to request for the customer service officer to edit the details of the order. Please advise customer that he/she has to book for a minimum of 3 hours for hourly rental services.

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