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What should I do if I want to release an order?
After I have clicked on an "ASAP" order, what should I do?
If an order request involves having me to pick up or deliver to a restricted zone, is there anything that I need to take note of?
What should I do if the customer wants to cancel the order only when I arrive at the pick up point?
What should I do if a customer requests to add waypoint(s) during the trip?
For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours?
When I arrive at the pick up point, I am unable to find my customers. What should I do?
What should I do if I want to release an order?
What should I do if a customer calls me to cancel his/her order?
What is the difference between the "release" and the "cancel" of an order?

What should I do if the customer wants to cancel the order only when I arrive at the pick up point?

Drivers can advise customer that they have to pay 50% of the base fee. We will also list it under the customer FAQ that they have to pay 50% of the base fee if they cancel the order after or when the driver has reached.

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