What should I do if the license plate of the vehicle that arrived, does not match the details given when the driver was matched? Please call our customer service hotline 6836-1110 immediately to report the case. Related articles Other than cash payment, how else can I pay the driver? What should I do if I want to make changes after my booking has been confirmed? How long does it take for the driver/rider to arrive at the pick-up location after a booking has been placed? May I cancel my booking? Are ERP fees and parking fees included in the price indicated on the app or website?