What should I do if a customer requests to add waypoint(s) during the trip? Driver should call customer service hotline to request the customer service officer to edit the details of the order. Related articles For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours? Where can I get the GOGOX receipt books? When I arrive at the pick up point, I am unable to find my customers. What should I do? What should I do if the customer wants to cancel the order only when I arrive at the pick up point? What can I do when unforeseen circumstances (such as vehicle breakdown, accident, etc.) happen during the course of the order?