What should I do if a customer requests to add waypoint(s) during the trip? Driver should call customer service hotline to request the customer service officer to edit the details of the order. Related articles For orders categorised under hourly rental, what should I do if customers request to make changes on the number of rental hours? When I arrive at the pick up point, I am unable to find my customers. What should I do? If an order request involves having me to pick up or deliver to a restricted zone, is there anything that I need to take note of? Get in touch with our support team I have reached the pick up point and the items to be picked up is different from how it looks in the image attached or as communicated by the customer. What should I do?