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  2. Drivers
  3. Order Related Issues

    Order Related Issues

    • If I carried goods in a large size with my van, can I charge extra?
    • Why do some orders show driver hotline, instead of customer phone number?
    • Why can't I cancel the order by myself?
    • What should I do after I have accepted an order?
    • If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?
    • If a customer said a coupon code has been entered when placing order, how can I check?
    • The customer does not carry any goods, what should I do?
    • Customer would like to cancel the order after I have arrived at the pickup point. What can I do?
    • What should I do if customer requests to add a waypoint during the trip?
    • The customer requests to extend rental hours during the trip, what should I do?
    • I have arrived at the pick-up point and am unable to reach the customer, what can I do?

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