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  1. GoGoX Help Centre
  2. Couriers

    Couriers

    Sign Up Process & Documents

    • How can I sign up as a GoGoVan Delivery courier?
    • What documents do I need to submit when applying to become a courier?
    • How long does the application process take?
    • Is there any joining fee to become a GoGoVan Delivery courier?

    Order Related Issues

    • How does GoGoVan Delivery charge me?
    • Can I pick multiple orders at the same time?

    Before Pick-up

    • If the pick-up time for the order has passed, can I still complete the order?

    During Pick-up

    • What should I do if the shipper request to cancel the order?
    • What should I do if the goods is overweight or oversize?
    • What should I do if the shipper cannot provide a reference code?

    Order Record

    • How can I check my order completion record?

    Delivery Issues

    • What should I do if recipient requests to change the address?
    • What should I do if the recepient did not show up at the drop-off point?

    Cash Order Related Issues

    • What should I do if order indicated "pay by shipper", but I am unable to claim delivery fee at the pick-up point?
    • What should I do if order indicated "pay by recipient", but I am unable to collect delivery fee at the drop-off point?
    • What should I do if order indicated "pay by recipient", but I am unable to contact the recipient?

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