Sign Up Process & Documents

• How can I sign up as a GoGoVan Delivery courier?
• What documents do I need to submit when applying to become a courier?
• How long does the application process take?
• Is there any joining fee to become a GoGoVan Delivery courier?

Order Related Issues

• How does GoGoVan Delivery charge me?
• Can I pick multiple orders at the same time?

Before Pick-up

• If the pick-up time for the order has passed, can I still complete the order?

During Pick-up

• What should I do if the shipper request to cancel the order?
• What should I do if the goods is overweight or oversize?
• What should I do if the shipper cannot provide a reference code?

Order Record

• How can I check my order completion record?

Delivery Issues

• What should I do if recipient requests to change the address?
• What should I do if the recepient did not show up at the drop-off point?

Cash Order Related Issues

• What should I do if order indicated "pay by shipper", but I am unable to claim delivery fee at the pick-up point?
• What should I do if order indicated "pay by recipient", but I am unable to collect delivery fee at the drop-off point?
• What should I do if order indicated "pay by recipient", but I am unable to contact the recipient?