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  1. GoGoX Help Centre
  2. GoGoVan

    GoGoVan

    General Inquiries

    • What are the operating hours of GoGoX?
    • How to choose a vehicle?
    • Get in touch with our support team

    GoGoX App Usage

    • How can I place an order on GoGoX?
    • I don't know which district to select for my pick-up point or destination. What should I do?
    • Can I use the same driver for deliveries over a month?
    • Why is there a discrepancy between the charges and quotations in some locations?
    • Does the in-app quotation include tunnel toll and additional fees?
    • How long does it take for a driver to pick up my order?
    See all 11 articles

    Placing An Order

    • Can I cancel the order by myself?
    • I have an urgent need but there is no response on the app. What can I do?

    Order Related Issues

    • How long does it take for the van / truck to arrive after I place the order?
    • My driver is severely late, or has not show up, without any proper notice. What can be done?
    • What if the license plate does not match with the one displayed in the app?
    • Is there any payment method other than cash?
    • What should I do if I would like to change the locations, cancel the order, or look for another vehicle type after the order is confirmed?

    Lost & Found

    • What can I do if I have left something behind at the drivers' vehicle?

    Payment

    • What payment methods does GoGoX support?
    • How to change my payment method for an order?
    • How can I set/change my preferred payment method?
    • Learn more about credit card payment
    • Banks that support FPS payment
    • What is Prepaid Wallet?

    Quick Links

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