GoGoVan
General Inquiries
GoGoX App Usage
- How can I place an order on GoGoX?
- I don't know which district to select for my pick-up point or destination. What should I do?
- Can I use the same driver for deliveries over a month?
- Why is there a discrepancy between the charges and quotations in some locations?
- Does the in-app quotation include tunnel toll and additional fees?
- How long does it take for a driver to pick up my order?
Placing An Order
Order Related Issues
- How long does it take for the van / truck to arrive after I place the order?
- My driver is severely late, or has not show up, without any proper notice. What can be done?
- What if the license plate does not match with the one displayed in the app?
- Is there any payment method other than cash?
- What should I do if I would like to change the locations, cancel the order, or look for another vehicle type after the order is confirmed?