General Inquiries

• What is the difference between delivery service and van-booking service?
• Non-Service Areas - Instant, 4-hour & same-day Delivery

Quantity, Weight And Size

• Can GoGoVan Delivery deliver more than one item for each order?
• What is the weight and size limit?
• If the weight and volume of the goods exceed the requirements, can I still use GoGoVan Delivery?
• I want to deliver multiple packages to the same address, but they can't be packed into a single unit, what can I do?

Restrictions On Goods

• Can I deliver food?
• Can I deliver animal?

Shipping Fee And Payment Method

• How does GoGoVan Delivery charge me for each order?
• What payment methods does GoGoVan Delivery support?
• What is cash payment by recipient?
• How can I get a refund if my order is cancelled?
• As a business user, can I settle the shipping fee by monthly payment?
• Do you provide shipping receipts?

Personal / Business Account

• Can I sign up for a business account now?

Place Order

• How can I place an order?
• How long does it take for a courier to accept my order?
• Can I change order details after placing an order?
• When is the cut-off time for same-day delivery service?
• When is the cut-off time for 4-hour delivery service?
• When will my goods be delivered for instant delivery?

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Pick-up

• How can I confirm the identity of a courier?
• Can courier keep my package overnight for next day delivery?

In-transit

• How can I trace the courier's location?
• Any special arrangements under inclement weather conditions (rainstorm, typhoon)?

Receipt

• What if the recipient is not at the drop-off point and cannot be reached?
• What should I do if the courier is late？
• What should I do if the courier delivers the wrong item?
• What should I do if the goods are damaged?