Drivers
Sign Up Process
- How can I sign up?
- What documents should I submit?
- How long does it take to become a GOGOX driver?
- I want to ask questions about the verification, what can I do?
- Can I register as a driver with someone else's identity?
- I'm not the vehicle owner, can I still sign up as GOGOX driver?
Payment & Top-up
- What payment methods can I use to top up my GO Credits in app?
- How to top up GO Credits with the "wallet" function in the App?
- Can the money in my wallet be transferred to my personal bank account? How long does it take?
- What payment methods are accepted for GOGOX orders?
- If a customer pays with FPS, how can I receive the fee?
- What if I fail to complete payment through FPS?
Order Related Issues
- If I carried goods in a large size with my van, can I charge extra?
- Why do some orders show driver hotline, instead of customer phone number?
- Why can't I cancel the order by myself?
- What should I do after I have accepted an order?
- If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?
- If a customer said a coupon code has been entered when placing order, how can I check?
Other Issues
- Customer would like to cancel the order after I have arrived at the pickup point. What can I do?
- What should I do if customer requests to add a waypoint during the trip?
- The customer requests to extend rental hours during the trip, what should I do?
- Where can I buy a GOGOX receipt book?
- I have arrived at the pick-up point and am unable to reach the customer, what can I do?