What should I do if the shipper cannot provide a reference code? Please take a photo of the goods and contact GOGOX via the "Contact Us" function in the app. Related articles Non-Service Areas - Instant, 4-hour & same-day Delivery What should I do if the recepient did not show up at the drop-off point? How can I check my order completion record? What should I do if the shipper request to cancel the order? What should I do if the goods is overweight or oversize?