What should I do if the shipper cannot provide a reference code? Please take a photo of the goods and contact GOGOX via the "Contact Us" function in the app. Related articles What should I do if recipient requests to change the address? What should I do if the recepient did not show up at the drop-off point? What should I do if the goods is overweight or oversize? What should I do if order indicated "pay by shipper", but I am unable to claim delivery fee at the pick-up point? How can I check my order completion record?