Articles in this section

• If I carried goods in a large size with my van, can I charge extra?
• Why do some orders show driver hotline, instead of customer phone number?
• Why can't I cancel the order by myself?
• What should I do after I have accepted an order?
• If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?
• If a customer said a coupon code has been entered when placing order, how can I check?
• The customer does not carry any goods, what should I do?
• Customer would like to cancel the order after I have arrived at the pickup point. What can I do?
• What should I do if customer requests to add a waypoint during the trip?
• The customer requests to extend rental hours during the trip, what should I do?