Hello! How can we help you?

If I carried goods in a large size with my van, can I charge extra?
Why do some orders show driver hotline, instead of customer phone number?
Why can't I cancel the order by myself?
What should I do after I have accepted an order?
If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?
If a customer said a coupon code has been entered when placing order, how can I check?
The customer does not carry any goods, what should I do?
Customer would like to cancel the order after I have arrived at the pickup point. What can I do?
What should I do if customer requests to add a waypoint during the trip?
The customer requests to extend rental hours during the trip, what should I do?

What should I do after I have accepted an order?

After clicking on an "ASAP" order, you have 6 seconds to view the order details and decide whether to take the order. After accepting the order, please contact the customer as soon as possible.

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