Why do some orders show driver hotline, instead of customer phone number? Please call the driver hotline and state order number, our customer service representative let you know the order details. Related articles Why can't I cancel the order by myself? What should I do after I have accepted an order? If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements? If I carried goods in a large size with my van, can I charge extra? If the pick-up time for the order has passed, can I still complete the order?