Why do some orders show driver hotline, instead of customer phone number? Please call the driver hotline and state order number, our customer service representative let you know the order details. Related articles What should I do after I have accepted an order? How to choose a vehicle? What should I do if the courier is late？ Customer would like to cancel the order after I have arrived at the pickup point. What can I do? If a customer said a coupon code has been entered when placing order, how can I check?