Why do some orders show driver hotline, instead of customer phone number? Please call the driver hotline and state order number, our customer service representative let you know the order details. Related articles Why can't I cancel the order by myself? If I carried goods in a large size with my van, can I charge extra? If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements? Where can I buy a GoGoX receipt book? The customer requests to extend rental hours during the trip, what should I do?