What should I do if order indicated "pay by shipper", but I am unable to claim delivery fee at the pick-up point? Please use "Contact Us" in the app to contact GoGoX customer service team. Related articles What should I do if order indicated "pay by recipient", but I am unable to collect delivery fee at the drop-off point? What should I do if order indicated "pay by recipient", but I am unable to contact the recipient? How does GoGoVan Delivery charge me? If the pick-up time for the order has passed, can I still complete the order? Service remarks