How can I confirm the identity of a courier? You can ask the courier to provide your order number and his/her contact number for confirmation. Related articles Can courier keep my package overnight for next day delivery? How can I trace the courier's location? What if the recipient is not at the drop-off point and cannot be reached? What is the difference between delivery service and van-booking service? Non-Service Areas - Instant, 4-hour & same-day Delivery