I have arrived at the pick-up point and am unable to reach the customer, what can I do? If you cannot reach your customer, please seek help from us. Related articles Customer would like to cancel the order after I have arrived at the pickup point. What can I do? What should I do if customer requests to add a waypoint during the trip? If a customer said a coupon code has been entered when placing order, how can I check? How to place an order via the GOGOX App? How to sign up for a GOGOBUSINESS account?