Hello! How can we help you?

If I carried goods in a large size with my van, can I charge extra?
Why do some orders show driver hotline, instead of customer phone number?
Why can't I cancel the order by myself?
What should I do after I have accepted an order?
If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?
If a customer said a coupon code has been entered when placing order, how can I check?
The customer does not carry any goods, what should I do?
Customer would like to cancel the order after I have arrived at the pickup point. What can I do?
What should I do if customer requests to add a waypoint during the trip?
The customer requests to extend rental hours during the trip, what should I do?

If the pick-up/ drop-off points of the customer are restricted areas, should I proceed the order according to the requirements?

You have the right to refuse. According to the Hong Kong law, parking is not allowed in restricted areas (unless with special permits). If you encounter the above-mentioned situation, you can directly discuss with the customer and arrange another pick-up and drop-off point nearby.

Hello! How can we help you?

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